The rules of using Class2Class.

Acceptance of Terms

In plain language By creating an account or using the platform, you accept these Terms. If we update them, we tell you in advance (see §8).

1.1 These Terms & Conditions govern your use of the Class2Class.org platform, including all related tools, features, and services provided — whether accessed via web, mobile, or any integration.

1.2 By registering for an account or using the platform, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions, the Privacy & Accessibility statement, and any additional policies referenced herein.

1.3 You also confirm that you have the legal capacity to accept these Terms, or — for students under the age of digital consent in your jurisdiction — that a parent, guardian, or teacher acting under the parental-consent flow described in §2 has accepted these Terms on your behalf.

Users and eligibility

In plain language We welcome teachers, students of all ages (with parental consent for children under 13), parents, school staff, and partner organisations. We don't set a strict minimum age — but we do require parental consent, which a teacher confirms on the parent's behalf when adding a student under 13.

2.1 Who the platform is for

The platform is designed for:

• Educators, principals, school staff, coordinators, and other education professionals
• Students participating in collaborative educational projects of all ages, subject to the parental consent rules below
• Parents and guardians of participating students
• Partner organisations (NGOs, ministries, foundations, community centres) collaborating with Class2Class on educational initiatives

2.2 Age and parental consent

Class2Class welcomes students of all ages. For students under 13, a teacher-mediated parental consent flow applies: the teacher attests in the platform consent flow that the parent or guardian has been informed about Class2Class, has understood what data the student will share and how the student will use the platform, and has agreed. This model is recognised under the COPPA "school authorisation" framework in the United States and under Article 8 of the GDPR elsewhere, where the controller must make reasonable efforts to verify parental authority.

Teachers must not confirm consent unless parents or guardians have actually been informed and have agreed.

2.3 Teacher responsibility for student accounts

Teachers are responsible for:

• Verifying that parents or guardians of students under 13 have been properly informed and have consented before the teacher confirms consent in the platform
• Ensuring that students in their care understand how to use the platform responsibly, in line with our Ethical Guidelines
• Reporting to us, via the channels in §11, any concern about a student's use of the platform or about another user's conduct toward a student

2.4 Withdrawal of consent and the block screen

Parents or guardians may withdraw consent at any time. When consent is withdrawn, the student cannot navigate or use the platform — a block screen prevents access until the teacher confirms that consent has been renewed. The account itself is not deleted during the block; the student's project work and learning records are retained.

2.5 Deletion on request

If a parent or guardian wants the student's account and data to be fully deleted — not just access blocked — they can write to [email protected]. We handle such requests per our Privacy & Accessibility Statement (Privacy Policy) and the Data Rights Summary. Deletion is separate from, and stronger than, consent withdrawal.

2.6 Additional safeguards for students under 13

• One-to-one direct messaging is not available. Communication happens in group spaces or is teacher-mediated.
• All platform rules on adult-to-student contact, described in the Ethical Guidelines §6, apply strictly.

2.7 Additional restrictions for students under 16

Students under 16 are limited to group chats within projects. One-to-one direct messaging is not available. This restriction exists alongside §2.6.

Account use

In plain language Your account is yours. Don't share your password; tell us if someone else uses your account without permission. Use the platform for education, not for commercial, political, or inappropriate purposes.

3.1 Personal and non-transferable

Accounts are personal and non-transferable. You are responsible for maintaining the confidentiality of your password and for any activity that occurs under your account. You must report any suspicious activity or unauthorised access to [email protected] immediately.

3.2 Acceptable use

You agree to use the platform only for its intended educational purpose. In particular, you agree not to use the platform for:

• Fundraising, commercial solicitation, or selling goods or services
• Political campaigning, recruitment into political movements, or proselytising
• Harassment, discrimination, bullying, or targeting of any individual or group
• Sharing content that is inappropriate for an educational setting involving minors
• Illegal activity of any kind under the law of your jurisdiction, Danish law, or EU law

3.3 Accuracy of account information

You agree to provide accurate information when you create your account, to keep it up to date, and to correct any outdated information.

Intellectual property rights and user content

In plain language Your work is your work — you keep your IP rights. By posting project material, you give us and other educators permission to use it on the platform for educational purposes. If you are a teacher, you also let us feature your content in our marketing channels (social media, website, blog, partner communications) — and you can ask us to take it down at any time, no reason needed. Student-identifying content still needs consent. Don't post things you don't have the right to share.

4.1 Your content

You retain all intellectual property rights in the content you post on the platform, including project work, reflections, images, and other materials ("User Content").

4.2 Licence to Class2Class

By posting User Content on the platform, you grant Class2Class a non-exclusive, royalty-free, worldwide licence to host, store, display, reproduce, and distribute that content as necessary to operate the platform and to provide the services described in these Terms. This licence includes the right to share your content with other users participating in the same project.

4.3 Sharing for educational use and for Class2Class marketing

By publishing educational material on the platform, you grant permission for that content to be used by other educators on the platform for educational, non-commercial purposes.

In addition, if you are a teacher, you grant Class2Class a worldwide, non-exclusive, royalty-free, sublicensable licence to reproduce, display, adapt, translate, and distribute the content you have posted on the platform — including project descriptions, classroom photos that comply with our Child Safeguarding Policy, lesson reflections, written testimonials, and short video messages — for marketing, communications, and community-inspiration purposes on Class2Class-controlled channels. These channels include Class2Class social media accounts (LinkedIn, Facebook, Instagram, X, YouTube, TikTok and similar platforms), our website, blog, newsletters, presentations, press materials, partner communications, and other Class2Class-controlled communication channels. This use does not require Class2Class to ask you for permission each time. We will credit you as the author wherever practical, and we will always use the content in line with our Ethical Guidelines, Privacy & Accessibility statement, Brand Guidelines, and Child Safeguarding Policy. Content that identifies a student, includes a recognisable image of a student, or contains a student's work is governed by §4.7 and is not used externally without the consent described there.

Right to request removal. You may at any time ask Class2Class to remove a specific piece of your content from a Class2Class marketing channel, without giving a reason, by writing to [email protected] with a link, screenshot, or description of the post. We will remove the content from Class2Class-controlled channels, normally within 14 calendar days of your request. Where third parties have reproduced or cached the content outside Class2Class-controlled channels, we will use reasonable efforts to seek removal but cannot guarantee it. Removal is forward-looking and does not entitle you to compensation for use that took place before your request. This removal right is in addition to the general removal right for User Content in §4.4, and is independent of the licence granted to Class2Class in §4.2 for operating the platform.

4.4 Requesting removal

You may request that Class2Class remove specific User Content you have posted by writing to [email protected]. We will remove the content from the platform where we can, subject to reasonable technical limitations (for example, content already copied by other users may persist outside our control).

4.5 Respect for third-party rights

You are responsible for ensuring that any content you share on the platform does not infringe the copyright, intellectual property rights, or other rights of third parties. If you post content you do not have the right to share, Class2Class may remove it and, in serious or repeat cases, may suspend or terminate your account.

4.6 Class2Class intellectual property

The platform itself — its design, source code, logos, brand name, and the curriculum frameworks and educational materials we publish — is the intellectual property of Class2Class ApS. You may use it in accordance with these Terms and our brand guidelines, but you may not reproduce, modify, or commercialise it without our prior written consent.

4.7 Featuring teacher and student work for inspiration and marketing

Class2Class may feature work created by our community — teachers and students — to inspire others to join the platform, to show the value of cross-cultural collaboration, and to thank our partners. Featuring may appear on Class2Class social media accounts, our website and blog, in newsletters and press materials, in presentations, in partner communications, and in similar Class2Class-controlled channels.

Teacher work. Featuring teacher-created content (project descriptions, classroom photos that comply with our Child Safeguarding Policy, lesson reflections, written or video testimonials, and similar materials) is permitted under the marketing licence in §4.3 and does not require Class2Class to ask the teacher each time. Teachers retain the right to request removal of any specific piece of their content at any time, as described in §4.3. We will always credit the teacher where practical and follow our Ethical Guidelines, Brand Guidelines, and Child Safeguarding Policy.

Student work. Featuring student work, or any content that identifies a student by name, image, voice, or other identifying detail, requires consent in addition to anything in §4.3. For students under the age of digital consent in their jurisdiction (which always includes students under 13), the teacher confirms parental or guardian consent through the platform consent flow described in §2.2, and that consent may be withdrawn at any time as set out in §2.4. For students at or above the age of digital consent, the student's own consent is required, together with the teacher's agreement when the student is a minor. Class2Class does not publish student-identifying content externally without these consents in place. Withdrawing consent stops further external use; we will use reasonable efforts to remove already-published content from Class2Class-controlled channels but cannot guarantee removal from third parties that may have reproduced it.

This commitment is described in the Ethical Guidelines §8.

Content and user conduct

In plain language Treat people with respect. Don't post inappropriate, offensive, or illegal content. If you see something wrong, tell us. Serious or repeated problems can lead to account suspension or removal.

5.1 Responsible use

You agree to use the platform responsibly and in line with our Ethical Guidelines. This includes communicating professionally, respecting cultural and religious differences, and honouring the commitments you make to projects and collaborators.

5.2 Prohibited content and conduct

The following are not permitted on the platform:

• Inappropriate, offensive, or illegal content
• Harassment, discrimination, or bullying of any user
• Content that sexualises or exploits minors in any form, including grooming behaviour
• Sharing another user's personal information — including email address, phone number, social-media handle, or photograph — without that user's permission
• Content that infringes third-party intellectual property
• Attempts to circumvent platform safety features, content moderation, or age-gating
• Using automated tools or bots to interact with the platform without our written consent

5.3 Moderation and enforcement

Violations of these standards may result in:

• A private reminder or formal warning
• Removal of the offending content
• Temporary suspension of the account
• Permanent removal from the platform
• Referral to the user's school, partner organisation, or to a competent authority where the conduct is serious or potentially criminal

The specific procedure, including how concerns are investigated and how outcomes are communicated, is described in the Reports Handling and Whistleblower Procedure.

5.4 Safeguarding

Class2Class applies the following non-negotiable safeguarding rules:

• Teachers from one school must not contact students from another school privately, on or off the platform.
• Adults on the platform must not ask a student for personal information or for private communication off-platform.
• Romantic, sexual, grooming, or solicitation behaviour toward a minor is strictly prohibited and will be referred to competent child-protection or law-enforcement authorities where appropriate.

These rules are described in full in the Ethical Guidelines §6. They apply to every user of the platform.

5.5 Reporting concerns

If you see or experience something that feels wrong on Class2Class — a safety concern, a breach of these Terms, misuse of AI, a privacy issue, or anything else — tell us. The available channels are described in §11 and in full in the Ethical Guidelines §10.

Limitation of liability

In plain language We do our best to run a reliable, safe platform. We're honest about the fact that no online service is ever perfect. This section describes what we take responsibility for and what we can't promise.

6.1 The platform is provided "as is"

The platform is provided on an "as is" and "as available" basis. While Class2Class takes reasonable technical and organisational measures to operate a secure, reliable service (as described in our Privacy & Accessibility statement), we do not warrant that the platform will be uninterrupted, error-free, or that all defects will be corrected.

6.2 What we are liable for

Class2Class remains liable for:

• Fraud or fraudulent misrepresentation
• Gross negligence or wilful misconduct on our part
• Any liability that cannot be excluded or limited under applicable mandatory law, including Danish consumer protection law and EU consumer law

6.3 What we are not liable for

Subject to §6.2, Class2Class is not liable for:

• Loss arising from a user's failure to safeguard their account credentials
• Conduct of one user toward another, beyond our moderation and enforcement obligations under these Terms
• Third-party content or services referenced from the platform
• Equipment damage, network failure, or service interruptions caused by circumstances beyond our reasonable control
• Indirect, consequential, or special damages arising out of or in connection with your use of the platform

6.4 Data protection liability

Our liability for breaches of data protection law is governed by applicable law (in particular the GDPR) and by the Data Processing Agreement between Class2Class and partner schools where applicable. Nothing in this section limits a user's rights under the GDPR or their right to lodge a complaint with a supervisory authority.

Data processing and data rights

In plain language How we handle your data matters. This section summarises; the full detail is in our Privacy & Accessibility statement and Data Rights Summary. Schools that use Class2Class as a processor for student data sign a separate Data Processing Agreement.

7.1 Data controller and contact

For personal data processed on the platform, Class2Class ApS is the data controller for users who sign up directly (teachers, parents, individual users). Data protection contact: [email protected].

7.2 Your data rights under the GDPR

If you are in the European Economic Area, the United Kingdom, or another jurisdiction whose law mirrors the GDPR, you have the following rights in respect of your personal data:

To exercise any of these rights, write to [email protected]. We respond within one month of receipt, subject to the extensions permitted by Article 12(3) of the GDPR for complex requests.

7.3 Sub-processors

Class2Class uses a number of sub-processors — technology vendors who process personal data on our behalf to deliver the platform. The current list of sub-processors, their purposes, and the transfer mechanisms for any sub-processor outside the EEA is maintained at the Data Rights Summary page and is included as Appendix C of our signed Data Processing Agreement.

We notify partners of changes to sub-processors in accordance with the notice period set out in that Data Processing Agreement. We notify individual users of material changes via our usual change-notification mechanism (see §8).

7.4 Data Processing Agreement with schools

Where the platform is used by a school to deliver educational services to its students, Class2Class and the school enter into a separate Data Processing Agreement that satisfies Article 28 of the GDPR. That agreement sets out the subject matter, duration, nature, purpose, data categories, and obligations of each party. Contact [email protected] for a copy of the template.

7.5 AI processing and transparency

Class2Class uses AI features to support teachers and students on the platform. We commit to the following:

• We do not use AI to make automated decisions about students — not about grades, placements, or behaviour
• We do not use your work, messages, images, or session recordings to train AI models, whether our own or any third party's
• Where you interact directly with an AI system on Class2Class — for example, our customer-support chatbot — that system identifies itself as AI before the conversation starts, in accordance with Article 50 of the EU AI Act
• The current list of AI sub-processors is published alongside our other sub-processors

7.6 AI literacy commitment by teachers

Class2Class publishes an AI Literacy and Responsible Use guide for teachers in our Compliance Centre. By accepting these Terms, you agree that, before using any AI feature on Class2Class with students, you will:

If you do not use AI features on the platform, the commitments in §7.6 do not apply to your use of Class2Class.

Changes to these Terms

In plain language We can update these Terms. If we do, we tell you at least 14 days in advance. If you don't agree with a change, you can close your account during the notice period.

8.1 Class2Class may modify these Terms & Conditions from time to time, for example to reflect changes in our services, in applicable law, or in our compliance commitments.

8.2 Significant changes will be notified to users at least fourteen (14) calendar days in advance, via the email address associated with the account or via a platform announcement visible on login. Continued use of the platform after the notice period constitutes acceptance of the revised Terms.

8.3 Users who do not agree with a change may terminate their account during the notice period without penalty. Account termination rights and consequences are described in §9.

8.4 Minor editorial or non-material changes (for example, correction of typographical errors) may be made without advance notice. Each version of these Terms carries a version number and a "last updated" date at the top of the document.

Jurisdiction, governing law, and dispute resolution

In plain language Danish law applies. Danish courts have jurisdiction. EU consumers keep their EU rights — including the option to use the EU's online dispute resolution service.

9.1 Governing law

These Terms & Conditions are governed by the laws of Denmark, without regard to its conflict-of-law provisions.

9.2 Jurisdiction

Subject to §9.3, the Parties submit to the exclusive jurisdiction of the courts of Copenhagen, Denmark, for the resolution of any dispute arising out of or in connection with these Terms.

9.3 EU consumer rights

If you are a consumer resident in the European Union, you retain the rights granted to you under the laws of your country of residence, including:

• The right to bring proceedings in, or to be sued in, the courts of your own country
• The protections of the Consumer Rights Directive 2011/83/EU and, where applicable, the right of withdrawal for distance contracts
• The unfair contract terms protections of Directive 93/13/EEC, which override any term in these Terms that would be unfair

Nothing in these Terms limits or excludes any right that cannot be limited or excluded under EU consumer law.

9.4 Online Dispute Resolution (ODR)

Consumers in the European Union may also use the EU's Online Dispute Resolution platform to seek resolution of disputes with Class2Class without going to court, at ec.europa.eu/consumers/odr. We will respond to any dispute submitted via this channel in accordance with the Regulation on consumer ODR (EU Regulation 524/2013).

9.5 Account termination

You may terminate your account at any time, for any reason, by using the platform's account deletion flow or by writing to [email protected]. We may terminate or suspend an account for breach of these Terms, following the procedures in §5.3 and the Reports Handling and Whistleblower Procedure.

On termination, we handle your data in accordance with our Privacy & Accessibility statement.

Accessibility

In plain language We aim to make the platform usable for everyone, including people with disabilities. Our detailed accessibility commitments are in our Accessibility Statement.

10.1 Commitment

Class2Class ApS is a microenterprise within the meaning of Article 4(5) of the European Accessibility Act (Directive (EU) 2019/882) and is therefore exempt from EAA service-provider obligations. Notwithstanding that exemption, we voluntarily target the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA as a best-practice standard, especially because the platform serves teachers and students, including children. Our voluntary Accessibility Statement is published separately.

10.2 Scope

Our accessibility commitments apply to the platform itself, the Teacher Resources area, our published documentation (including the AI Literacy and Responsible Use guide), and customer-support channels.

10.3 Feedback and requests

If you encounter an accessibility barrier on the platform, or if you need materials in an alternative format or language, contact [email protected]. We respond to accessibility-specific requests as a priority. Where possible, we will address the underlying issue; where it cannot be addressed immediately, we will explain why and offer a reasonable alternative.

Contact and reporting channels

In plain language Different questions go to different places. Here's the full list, so you never have to guess.

11.1 General contact

For general questions, support, or concerns: [email protected].

11.2 Data protection

For data protection questions, to exercise your GDPR rights, or to report a data protection concern: [email protected] (Data Protection Officer — Giancarlo Mena).

11.3 Safeguarding

For safeguarding concerns about a minor on the platform: [email protected] (Safeguarding contact — Anton Skriver), or [email protected] for the general channel.

11.4 Ethical reporting

To raise an ethical concern, including unsafe contact with a minor, discrimination, harassment, misuse of AI, or a breach of these Terms: use any of the reporting channels described in the Ethical Guidelines §10 and in the Reports Handling and Whistleblower Procedure. These include:

• The general channel at [email protected]
• The in-platform report button
• A conflict-of-interest channel to the CEO at [email protected]
• An independent reviewer channel at [email protected] for concerns involving the CEO
• The Anonymous Reports Form, for reporters who prefer not to identify themselves

11.5 Related policies

These Terms cross-reference the following documents, each of which forms part of the overall framework governing use of the platform:

If any of these documents appears to conflict with these Terms, the mandatory provisions of applicable law prevail; otherwise, these Terms prevail for contractual matters between Class2Class and the user, and the specific policy prevails on the subject it covers. Tell us at [email protected] and we will resolve the conflict.

11.6 Registered address

Class2Class ApS
CVR 44991071
Østerbrogade 148, 1th
2100 København Ø
Denmark