How we treat each other on Class2Class.

Everyone on Class2Class

Class2Class connects students of all ages — including children under 13, with parental consent — to teachers and partners across more than 160 countries. The way we handle different ages, and the parental consent flow for students under 13, is described in Section 6. Because our community is global, diverse, and includes minors of varying ages, these commitments apply to everyone.

• Treat every person on the platform with dignity, whatever their country, language, religion or belief, ethnicity, race or colour, sex, gender identity, sexual orientation, age, disability, political or other opinion, national or social origin, family background, or economic situation.
• Assume good faith. Ask before you judge. A classmate or colleague on the other side of the world may be writing in their second or third language.
• Do not discriminate, harass, bully, shame, or exclude another member. Do not use slurs or hate symbols. Do not attack a person for who they are.
• Keep the platform a learning space. It is not for fundraising, selling, political campaigning, proselytising, or recruiting.
• Follow your own school's and country's rules alongside ours. Where something here seems to conflict with local rules, talk to your teacher or school, and tell us.
• If something on the platform feels wrong, tell us. See Section 10, "Raising an ethical concern."

On the learning platform

• Communicate professionally and respectfully. Avoid ALL CAPS (it reads as shouting), check spelling where you can, and keep messages clear and concise.
• Participate actively in your projects. Reply to your partners, support peers, and honour the commitments you make.
• Do not post inappropriate, offensive, or illegal content anywhere on Class2Class or in any community channel we host or link to.
• Respect other people's contact details. Do not share another member's email, phone number, or messaging handle without permission.
• Respect copyright and give credit. Do not use another person's writing, images, music, or video without permission or attribution.

Participating in virtual meetings

• Join on time, with your name displayed.
• Turn your camera on when you can; it is okay to keep it off when you have a reason, and your teacher can help. No one will be pressured or punished for a camera-off choice made for privacy, safeguarding, family preference, bandwidth, or accessibility reasons.
• Mute your microphone when you are not speaking.
• Check what is visible behind you: no private information, and no one who has not consented to being on camera.
• Do not record, screenshot, or save images of classmates or colleagues without their permission and, for students, their teacher's permission.
• Do not share photos, screenshots, or recordings from a Class2Class session outside the project — on social media, messaging apps, or anywhere else.
• If Class2Class itself plans to record a session or reuse an image beyond the project, we will ask in advance and explain how.
• Sessions, recordings, and project materials are never used to train AI models. This applies both to recordings made by Class2Class itself and to any third-party AI tools used on the platform.

How we use AI on Class2Class — "You Decide, AI Helps"

We use AI on the platform to help teachers and students do their work — for example, to suggest project ideas, help with writing, or translate between languages. One rule sits above all the others:

• AI on Class2Class supports people; it does not replace them. A teacher is always the final decision-maker about a class, a student, or a piece of work.
• We do not use AI to make automated decisions about students — not about grades, placements, or behaviour judgements.
• When a feature uses AI, we tell you. Where you interact directly with an AI system on Class2Class — for example, our customer-support chatbot — that system identifies itself as AI before the conversation starts.
• AI can be wrong, biased, or out of date. Check anything important before you act on it, share it, or submit it as your own work.
• Do not paste another person's personal information into an AI tool — on our platform or anywhere else — without their consent.
• We do not use your work, your messages, your images, or session recordings to train AI models — neither our own nor any third party's. This commitment is reflected in our agreements with our AI vendors. The current list of AI sub-processors and their roles is published in our Privacy Policy.

4a. For students

• AI can help you brainstorm, draft, or translate. It cannot think for you, and it is often wrong.
• Your work is your work. If AI helped, say so — ask your teacher how to write that down.
• Check facts before you trust them. If AI gives you a name, a date, or a statistic, confirm it from a real source.
• Never share another person's personal information with an AI tool without asking them and your teacher first.
• If an AI answer feels unfair, hurtful, or biased, tell your teacher. It helps us make the platform better.

4b. For teachers

Teachers who use AI features on Class2Class, or who let students use AI during a project, take on a few extra responsibilities:

• Complete the AI Literacy and Responsible Use module before using AI features in your projects. The module is short, multilingual, and free. See Section 13 for how training works on the platform.
• Know the tool. Before you use an AI feature with a class, try it yourself and understand what it can and cannot do.
• Verify outputs. AI can invent facts, misattribute sources, and reproduce bias. Check before you share or grade.
• Protect student data. Do not paste student names, emails, images, or identifying details into third-party AI tools.
• Model the behaviour you expect. Show students how you checked the AI, what you changed, and why.
• Introduce AI in an age-appropriate way. Younger students need simpler framing; older students can reason about limitations.
• Do not let AI replace your judgement about a student. You are the decision-maker.
• If a feature surprises you — unexpected behaviour, strange output, something that feels unsafe — report it (see Section 10).

4c. For parents and guardians

• Ask your child's teacher how AI is being used in their project and what the class rules are.
• Help your child understand that AI can be wrong and that their own thinking still matters most.
• If you have a concern about how AI is being used with your child, contact us at [email protected].

Collaborating across cultures

Class2Class projects bring together classrooms on different continents, with different languages, calendars, histories, and realities.

• Give each other time. A partner may be writing in a second language, on a slower connection, or from a different time zone.
• Avoid stereotypes — about countries, religions, genders, or any other group. Ask, rather than assume.
• Respect religious and cultural practice, holidays, and school calendars when scheduling.
• Expect disagreement on hard topics such as climate, migration, gender, history, or politics. Disagree with an idea, never attack a person. Teachers decide when a conversation needs to pause or move elsewhere.
• Do not ask a classmate to speak for their whole country, religion, or community.
• Be mindful that not every family shares the same views, and that local laws and school rules differ. Follow the rules set by your own teacher and school.
• Keep instructions plain. Avoid idioms and slang that do not travel.
• Default to patience. Silence in a meeting is often a student thinking in another language, not disengagement.

Keeping students safe (children and teenagers)

Class2Class welcomes students of all ages, with teachers acting as gatekeepers throughout. We apply additional protections for students under 13 — see "Parental consent for students under 13" below. The following rules are non-negotiable for every student, regardless of age.

• Teachers from one school must not contact students from another school privately, on or off the platform. Student communication stays on Class2Class, with the student's own teacher in the loop.
• Adults on the platform must not ask a student for personal information — phone number, home address, personal email, social-media handles — or for private communication off-platform.
• Romantic, sexual, grooming, or solicitation behaviour toward a minor is strictly prohibited. Suspected cases will be referred to the school and, where appropriate, to competent child-protection or law-enforcement authorities.
• Students: if an adult — anywhere, on or off the platform — asks to contact you privately, asks for personal information, or says something that makes you uncomfortable, tell your teacher or another trusted adult, and tell us (see Section 10).
• Parents and guardians: you are welcome to raise any safeguarding concern about your child's experience on Class2Class. Contact us at [email protected]. Our named safeguarding contact is Anton Skriver ([email protected]).

Parental consent for students under 13

Students under 13 are added to Class2Class only after their teacher has obtained parental consent and confirmed this in our platform consent flow. By confirming, the teacher attests that they (or their school) have informed the parent or guardian about what Class2Class is, what data the student will share, and how the student will use the platform — and that the parent or guardian has agreed.

This teacher-mediated consent model is recognised under the COPPA "school authorization" framework in the United States, where a school may consent on parents' behalf for educational purposes, and under GDPR Article 8 elsewhere, where the controller must make reasonable efforts to verify parental authority. Teachers must not confirm consent unless parents or guardians have actually been informed and have agreed.

Additional safeguards for students under 13

• No es posible enviar mensajes directos individuales. La comunicación se lleva a cabo en espacios grupales o es moderada por el profesor.
• Parents or guardians may withdraw consent at any time. When consent is withdrawn, the student cannot navigate or use the platform — a block screen prevents access until the teacher confirms that consent has been renewed. The account itself is not deleted during the block, and the student's project work and learning records are retained.
• If a parent or guardian wants the student's account and data to be fully deleted — not just access blocked — they can write to [email protected]. We handle deletion requests individually and will confirm in writing what has been deleted. This is separate from, and stronger than, consent withdrawal.
• Parents or guardians may ask what data we hold about their child, and may request review or correction, by writing to [email protected] or to our safeguarding contact at [email protected]. Asking your child's teacher first is often the quickest route.

The full parental consent flow — what is shown to teachers, what is recorded, how parents are informed, and how withdrawal works — is documented in our Privacy Policy.

Community channels and professional boundaries

Class2Class hosts the main learning platform and may also link to teacher-only community channels (for example, a WhatsApp group or Facebook group for teachers). These channels follow the same rules as the platform, with two clarifications:

• Teacher-only channels are for teacher-to-teacher networking. They are not for contact between a teacher and students from another school.
• Student communication stays on Class2Class, where teachers are the gatekeepers and where our safeguarding rules apply.

Whether on the platform or on a linked channel:

• Keep communication professional and project-related.
• Ask consent before contacting another member directly.
• Do not over-message, pressure, or seek inappropriate relationships.
• Honour the commitments you make: deadlines, meeting times, follow-through.
• Respect time zones and local working hours when scheduling.

Tu trabajo es tu trabajo

Students own their own work. Teachers and Class2Class will not republish a student's writing, drawing, video, or project output outside the project without the student's and their teacher's consent. If we would like to feature a project in a story, on our website, or with a partner, we will ask first. This sits alongside our Privacy Policy and our consent processes.

Inclusive participation

We want everyone to be able to take part, not only those with the fastest connection or the easiest circumstances.

• If a student needs extra time, a different format, translation help, or assistive technology, tell their teacher — we will do what we can.
• Connectivity, device, and bandwidth differences are normal. Design projects to work with them, not against them.
• We treat data about students and teachers with dignity. We use it to serve learning, we do not sell it, and we do not use it to make automated decisions about students. The mechanics sit in our Privacy Policy.
• Class2Class is designed in accordance with accessibility standards; the detail sits in our Privacy & Accessibility statement.

Raising an ethical concern

If you see or experience something on Class2Class that feels wrong — unsafe contact with a minor, discrimination, harassment, a breach of these guidelines, misuse of AI, a privacy concern, or anything else — tell us. This applies to teachers, students, parents and guardians, schools, country coordinators, and partners.

How to report

You can write or speak in your own language; we will translate as needed.

What happens next

• We will acknowledge your report, normally within 7 calendar days.
• We will look into it and give you feedback on the outcome, normally within 3 months. Some cases take longer; if so, we will tell you.
• We will not share your identity with the person you reported beyond what is strictly necessary, and only where the law allows.
• We will not retaliate against anyone for raising a concern in good faith. Retaliation against a reporter is itself a breach of these guidelines.
• If a concern cannot be resolved internally, you keep the right to raise it with a competent authority in your country — for example, a data protection authority, an education authority, or a child-protection body.
• Records. We keep a confidential internal record of every report we receive — what was raised, when, who reviewed it, what was decided, and the outcome — for the period required by Danish and EU law. These records are accessible only to those who need them for the investigation, and to a competent authority on lawful request.

Named contacts

What we do about it

Possible outcomes include a private reminder, a warning, a suspension, removal from the platform, referral to a school or competent authority, or — if we got it wrong — an apology and a change to how we work. Our Terms & Conditions describe enforcement in more detail.

Moderation

We moderate Class2Class through a combination of teacher-gatekeeper review, user reporting, and our own Trust & Safety review. We do not claim to read every message in real time. When a report comes in, we follow the process in Section 10. Where serious harm is alleged, we act as quickly as we reasonably can.

How these Guidelines relate to our other policies

• Terms & Conditions — the rules of using the platform and how we enforce them.
• Privacy & Accessibility statement (our Privacy Policy) — what personal data we collect and why, how we secure it, how we support accessibility, and the current list of AI sub-processors. The parental consent flow for students under 13 is documented here.
• Data Rights Summary — a user-facing summary of your data rights under GDPR (access, rectification, erasure, portability, objection), how we process data, and how to contact us.
• Cookie Policy — the cookies and trackers we use.
• Coexistence Policy — student-facing platform and virtual-meeting rules (published in EN/ES/DK).
• Policies for Teaching Community — ten core policies for teachers (published in EN/ES/DK).
• Reports Handling and Whistleblower Procedure — our internal procedure for receiving, routing, investigating, and recording ethical reports.
• AI Literacy and Ethical Conduct Training Programme — our internal training programme for staff and platform teachers.
• Code of Conduct — the behavioural standards expected of everyone who represents Class2Class.
• Ethical Guidelines (this document) — the values and expected conduct behind all of the above.

Si observas alguna discrepancia entre estos documentos, avísanos a class2class y lo solucionaremos.

Training and review

We expect everyone in a Class2Class role — staff, country coordinators, and teachers using our AI features on the platform — to be familiar with these Guidelines and with the AI tools they use.

For Class2Class staff and country coordinators

All team members complete an annual induction covering these Ethical Guidelines, the AI Literacy module (in line with Article 4 of the EU AI Act), our safeguarding protocol, and our reports-handling procedure. The Data Protection Officer keeps records of completion.

For teachers using AI on the platform

An AI Literacy and Responsible Use module is published in our Teacher Resources, free and publicly accessible, in English. Every teacher who signs up to Class2Class accepts a Terms & Conditions clause confirming that, before using any AI feature with students, they will read the module and apply it. We do not track individual completion — the module is designed to be consulted at the point it matters, not completed as a one-off.

For students and parents

We publish age-appropriate AI explainers and safeguarding materials in our Help Centre, and teachers can introduce them in class. Younger students need simpler framing; older students can reason about limitations.

Programme documentation

The audiences, modules, frequency, delivery format, and records of our training programme are documented separately in the AI Literacy and Ethical Conduct Training Programme, owned by the Data Protection Officer and reviewed annually.